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What is Learning on the Fly©?
Learning on the Fly© is a series of powerful, accelerated training programs designed to improve performance in just 90 minutes each week. These programs are called, "Learning on the Fly©" because they allow individuals to learn and implement new skills at the point they are needed, with minimal time away from work.
Why use Learning on the Fly©?
People learn 20% of what they hear, 30% of what they see, 50% of what they see and hear and 80-90% of what they say and do. Based on those statistics, how effective is your current training program?
Retention of new concepts is tied to the value of what is learned and our ability to immediately apply that learning.
Our unique programs are supporting retention rates that are 3 times the rate of traditional training (10% retention after 30 days). That means that 90 days later, participants of a Learning on the Fly© program are still implementing what they've learned!
Our unique blend of training, coaching, and peer accountability allow us to measure performance at every step
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How does Learning on the Fly© work?
You'll get a deeper understanding of the concepts within each program because the process:
- activates previous knowledge or experiences within your brain
- demonstrates new ways to implement that knowledge or experience
- provides an environment for applying your knowledge or skills by creating a "lab" within your daily work activities
- builds on the previous week's learning through a process of blended repetition and introduction of new concepts
Learning on the Fly© programs are conducted in one-hour live web learning segments with pre-work, weekly assignments, and personal action plans to continue the learning process even after the program is completed.
Who is Learning on the Fly© for?
Our public programs are effective for professionals, supervisors, managers, and sales representatives.
In addition, in-house programs can be tailored for specific staff levels such as call center staff, administrative staff, managers, supervisors, sales representatives, and more.
Learning on the Fly© gives your brain the stimulation, motivation, and recovery time to effectively learn new concepts and skills
Learning on the Fly Class List, Divided into 4 Categories
| SOCIAL INTERACTION |
Mind Mouth Harmony |
Listening |
Communicating |
- 3 key components to manage relationships
- Understanding people the first step
- How to skillfully listen and talk to people
- What NOT to say
- Get along must dos'
- 4 ways to influence people
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- Your primary listening style(online assessment)
- 5 approaches to improve your listening skills
- Why we miss 70% of what's being said
- How to manage internal and external noise
- 8 principles of communication
- 16 guidelines for improving communication
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- How left and right brain thinking affect communication
- 6 communication secrets
- 8 benefits of questioning
- 11 effective questioning styles
- Effective body language
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| DELEGATION & TIME MANAGEMENT |
Time Mastery |
Delegating for Results |
- Your time mastery strengths and weaknesses (online assessment)
- Attitudes and goals
- Establishing priorities and analyzing time
- Planning and scheduling
- Curbing interruptions
- Improving meetings
- Delegating
- Conquering procrastination
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- Authority vs differences: whats the difference
- 3 keys to sharing work
- Before any work changes hands, 7 important steps
- Rate your staff - 8 delegation levels
- Create a development plan for staff
- Ways to reduce delegation errors
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| COACHING |
Creating a Coaching Culture |
Coaching for Performance |
- The 2 most critical ingredients for creating a coaching culture
- The 7 environmental needs for a successful coaching program
- 2 formulas for successful performance improvement
- 12 foundations for a high performance environment
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- The 2 most important culture components
- Critical performance statistics
- Your skills as a coach (10 point assessment)
- 4 stages of wisdom
- the difference between managing and coaching
- 3 motivational truths
- 7 steps to goal satisfaction
- 7 stages of coaching
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| MANAGING DIFFERENCES |
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Unacceptable Employee Behavior
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From Progressive Discipline to Exit Strategy
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- How to use conflict to create positive outcomes
- 4 levels of conflict
- 5 styles for managing conflict
- 4 actions for handling emotional situations
- 5 key steps for conflict resolution
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- 4 areas of conflict
- Conducting effective performance evaluations
- How to critique without being critical
- Correct unacceptable behaviors with confidence
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- Learn positive intervention techniques
- Tools to employ an effective disciplinary strategy
- Understand pitfalls to avoid
- How to reduce your risk of wrongful termination
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